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Poor Warranty and Customer Service
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Feb 28, 2008 Pontiac complaint by Kartracer6 |
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Ok so here's the thing I purchased a windshield wiper arm for my 03 Grand Prix. Well I received the item in the mail a few days later great I'm excited I'll get my drivers did windshield wiper fixed so I can drive the car. and it only cost about 30 dollars. Well when I installed the part it didn't work...not sure why if it was to big or what when I looked inside the grooves in the arm that grabbed the transmission grooves on the car they were all messed up and defected. Due to this problem the wiper arm wouldn't grab and just sat there useless as can be.
So I wrote up an e-mail to the people I purchased it from....which was at www.Buy-OEM-Parts.com it's a great website very good discounts on parts. Well they told be the part was defective and they could either have me ship it back or it would be much easier to just take the invoice and take it to a local dealer who could replace it on the spot. Well I was out of state when I received this email but decided hey I might as well stop on my way through Dubuque, IA and when I went in the owner was a bit confused on this deal and his only request was that I showed him a copy of the e-mail (which I did) downside was he had to part in stock and was going to have to order it which I wouldn't be around so I told him thank you I would just do it at home. I then went home and went to my local GM dealer and told them of the defective part. The dealer first went to look at the car and told me their was nothing wrong with the wiper arm that it was the transmission and it would cost me 110 dollars for parts to have that replaced. Believing him I took my items home and went to look at the parts before ordering them. I wanted to do an experiment I wanted to take the passenger side arm and put it on the driver side to prove his theory...but long behold...it worked how could this be. So I took it back and felt maybe he made a mistake, like all humans do, and would apologized and replace the part....nope he told me a new story he told me he couldn't replace the part because I didn't purchase it at that dealership and would have to take things up with the online dealership...which at this time is still willing to replace the part provided I pay the shipping to mail it.
After having this discussion about me not being able to exchange the part there even though GM warranty said I could I called the online dealer and with in seconds was able to talk to a representative who could help me he said it was crap that they were treating me like this and I should just demand the part be replaced...but I was still always welcomed to mail it in if it was easier. I then turned around and went back into the dealership told them what this rep had said and he once again changed his story and said he needed to talk to his boss who came out looked at my car told me the transmission story again I told him I tried that and it worked fine. He then said that the only way he could replace it was he had to first test the item to see if it worked....fair enough...until he said he would have to charge me for labor for and I told him no he was to do it for free it's GM's mistake not mine and he started screaming at me and calling me stupid...sure explains why he wanted to move to a private setting. This is crap it's not hard to replace a 30 some dollar part in a company making billions..or at least was. No wonder GM is going down the craper there is no customer service 2 other dealerships treated me the same one saying they refuse to do online exchanges. Don't buy GM parts or GM vehicles I do like the vehicles as cheap as they look and are but with that kinda customer service I know my next car will be a ford
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1. Written by common sense, on 14-08-2008 13:39
just have to say thanks, people like you are what keeps the auto repair industry booming.
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